Why Is Communication So Important In Business In 2020?

Communication is indeed part of our nature and our lives, with companies incorporating it from the outset into their strategic tools because they promised alternative ways of approaching the public over the familiar and commonplace. In today’s world, following the devastating effects of COVID-19, communication is more important than ever.

 It keeps us up to date with changes, keeps us doing our jobs, and keeps staff happy. This is just the start of what it can do for businesses. Secondly, its bigger objectives include the cultivation of human relations, the creation of an organizational climate and corporate culture, the regulation and control of employee behaviors and also being able to inform and understand. It’s all about being a focused entrepreneur. 

Important criteria that shape this communication and determine the means that will be used on a case by case basis are the size of the organization/company, the characteristics of the team to be communicated (such as size, hierarchy, level of training), the content of the objectives of this communication, the corporate culture and of course the cost. One thing remains the same regardless, however, is great commercial systems. If you don’t have this, then companies are likely to face some issues. Communication problems come in many forms, such as: 

• Serious and well-known companies give an image of mediocrity in telephone communication with customers and suppliers.

• Executives with significant studies and professional skills fail to stand out in the business environment due to reduced ability to communicate and manage unavoidable work conflicts.

• The inability to implement organizational changes in companies, like the vision, goals and relevant messages of the Management are transmitted in the wrong way. 

• Despite the obvious desire of many managements to create an environment of friendliness and increased satisfaction and motivation of the staff, the result in some cases is moderate to negative, due to the lack of proper communication tactics resulting in a low level of staff satisfaction. 

Communication on the road is also vital and with issues from cell phones on the road, it may just be that this hinders your business. If you try WilsonPro for cell signal problems you may be able to eliminate this and keep the business ticking over; especially when your employees are on the road or communicating from their vehicles on the road.

If we visit the websites of large companies, we notice that they all dedicate a special space to inform everyone interested in the variety of media they use to achieve and continuously improve internal communication, which - as they inform us - they consider a top strategic priority. 

Why is communication online important? 

If you keep in mind the Inbound Marketing methodology, then you will know that consumers now have more control over the content they consume, more choices, and higher expectations. Modern consumers demand direct communication and human contact when it comes to their service. When they want to meet a need, they start their research online, contact the company directly via chat or social media, in order to solve any questions, may choose telephone communication as the last alternative but this does not mean that some companies do not still use this as a big method. Of course, people do not hesitate to share their experience online also, so ensuring that you have a great telephone manner and excellent communication will keep your business in good shape. 

Satisfied customers are an opportunity for any type of business

To get happy customers, you need to do two things: focus on your customers and offer them the ultimate service experience. You should be constantly looking for ways to save time and resources in order to focus your efforts on increasing your company's revenue. These are the types of boxes you should look at, for any SME business in 2020: 

• Quick response to consumer demands

• Improve the productivity of the customer service team

• Meeting the needs of the company's customers

• Conversion of customers into promoters

Lead generation and happy customers will increase sales. This path is followed by the increase of your sales: The marketing strategy in the company's channels stimulates the interest of your customers and also brings them to your site more frequently. Your visitors express their interest in a service or a product of yours and those who take action, that is, show interest, are known as leads. Having completed this step, tailor-made campaigns for leads through marketing automation will follow, and so, once the targeting is done specifically for the audience, the leads will come closer to becoming your customers. 

The most effective solution is marketing automation

Once upon a time, lead generation could be done by filling out a printed form on the spot in a store. However, with the rise of the internet and digital marketing, the way users interact with the process of buying a service or product has also changed. This means that a user can now operate autonomously and the purchase steps may not be clear and they may not be able to turn a contact into a lead, making the collection of customer data even more complicated.

Fortunately, marketing automation has already developed strategic leads retrieval applications, and the companies that use it make a profit by increasing their customer base. Now, marketing actions are not general, massive and impersonal, but aim to appear to the right buyers and develop strong relationships between company and customers - and in 2020, customers need to feel more trust than ever before. 

Better budget management

In addition to increasing revenue through the trust relationship, companies can make a significant profit in managing advertising costs, as the actions are aimed at an audience that is already in the first stage of attraction. This audience is also already to some extent familiar with the company and its services and is in the process of thinking about the final market. This makes marketing automation actions even more effective. If you have decided to implement lead generation actions in your company, it is good to choose the right partner who can bring results using all the means of your corporate communication, balancing the marketing strategy and increasing sales. 

Shake things up in 2020! 

So, you will see what topics you need to cover in the first phase. Keep a record of all the content you have published in the last year and study recurring topics. It is advisable to divide your content into the following categories:

• Type of content

• Audience category

• Campaign/goal it serves

• Date of creation

Based on this list you will see which content serves your goals and which holds you back. Also, if an article or page has a lot of traffic, but its content is outdated, you can update and republish it. This is a very good practice, especially when you feel that you have said it all!

Make sure you promote your company in the right place at the right time! Now more than ever, you need to rethink strategies to focus on what is important. It’s also vital that your content appears in search results or even appears in the right place at the right time so people can reach you. So, your audience will treat you as a reliable source of knowledge and information and of course will advertise you to their friends. Do not forget the success of influencer marketing in recent years or the old fashioned "word of mouth"! Again, all down to excellent communication. 

For a successful Content Marketing strategy, you need:

• To know who you are addressing

• To organize your content wisely

• To create a content calendar to better organize your content

The content you create is the only "tool" you have in your hands to bring the audience to your website and increase traffic, leads, and your customers. Give it the importance it needs! 

How else to communicate?

Utilize your internet to the best of its ability. Infographics simplify any large amount of information with a creative aesthetic, which is why they are always interesting - statistics, surveys, and information on any field are presented in a way that is easy to share, more understandable, and more attractive too. As a matter of fact, an infographic is shared three times more often on social media than other types of content according to online research which is why you need to start designing this year!

Designing an infographic is an art form, so many elements must be taken into account in its design and maybe even hiring someone to assist you with it could be beneficial. For example, the use of white space is considered necessary to give a sense of simplicity and organization. In many, the content is also divided into color sections, so that the categories are clear. Each category should have its own title and use a clean font. Once you find new ways to connect, including email, you can reconnect with your client base and change things up to communicate more effectively following COVID-19 and counteract the destruction of the economy.